Shipping

WHAT HAPPENS AFTER YOU ORDER?

Here's a quick breakdown of the typical timeline so you know exactly what to expect:

We're a small business and every item is produced specifically for your order. We appreciate your patience — when it's done, it ships.

For the fastest update on your order status, use the tracking link in your confirmation email — it has the same information we'd look up for you. If your tracking hasn't updated within 5 days of your label notification, feel free to reach out and we'll dig into it.

SHOWING DELIVERED BUT NOT RECEIVED

USPS scans packages on vehicles as they deliver them to customers. They are only scanned when the carrier has them in their possession on the final part of their journey.

If your tracking shows DELIVERY COMPLETED but you haven't received your package, you'll need to start a claim directly with USPS — as the receiving party, only you can initiate this process.

Start here:

• USPS Missing Package FAQ

Provide your order details and tracking number when filing. We're happy to assist with any information on our end once you've opened a claim.

I GOT A SHIPPING NOTIFICATION

When vendors finish printing, they issue a shipping label notification to your email. That doesn't mean the carrier has picked it up yet — it can take up to 24–48 hours for tracking to update in USPS, FedEx, or UPS systems.

COMBINING ORDERS / SPLIT SHIPPING

If you ordered multiple items, they may ship in separate packages from different locations. For example, a flag and a shirt typically don't ship together. You'll receive separate tracking information for each shipment, and they may arrive at different times.

To save on shipping costs, we may split items into different shipping types — for example, shirts via First Class Mail and mugs via Priority Mail. The cost difference can vary up to $8 per package, sometimes in your favor.

PRODUCTION TIMES AND EXPECTATIONS

Because we use a mix of vendor-produced items and items we print in-house, there may be a delay before some items ship. Vendors produce items on demand and depending on their current workload, items can take up to 10 business days before they ship. We do our best to note this on individual product pages.

CUSTOMER RESPONSIBILITY

Please double-check your shipping address before placing your order. Errors can cause significant delays or result in lost packages with no recourse. Common issues include:

• Wrong ZIP Code
• Incorrect or missing house numbers
• Reversed numbers
• Incomplete street name
• Missing apartment or suite information

Orders with address errors may not be eligible for refunds if the package ends up in USPS limbo or is returned to the vendor. We'll make every attempt to reach out if we catch an issue, but please verify your details before submitting.

SHIPPING DELIVERY NOTIFICATIONS

Some vendors send a single shipping notification for multiple items. For example, if you order a shirt and some flags, you may get one notification that shows DELIVERED even though the flags haven't arrived yet. Flags typically run 3–5 days behind other items and ship separately.

If you believe an item is taking longer than expected, contact us and we'll get the additional shipping details from the vendor.

I PAID FOR 2-DAY DELIVERY

USPS "2-Day Priority Mail" refers to estimated transit time once the carrier has the package — not door-to-door from the time you placed your order. Production time still applies before the package ever reaches USPS.

Estimated arrival dates depend on:

• When the order was placed and fulfilled
• Which vendor is shipping and their carrier pick-up schedule
• Package destination delivery zone
• Carrier volume and local conditions

We can't control carrier delays and are unable to offer compensation for shipping estimates that fall outside our control.

WHY DID IT TAKE LONGER THAN EXPECTED?

All shipping dates are estimates based on service type and are subject to carrier discretion. Read the USPS disclaimer here.

For delivery zone estimates, use the USPS Delivery Map.

• Expected delivery dates do not come with a money-back guarantee
• Shipping rates for weight-based items are rounded up to the next full pound
• Standard Priority Mail can take 3–5 days depending on origin, destination, and drop-off timing

NOTE: If your package never arrives, use your tracking information first. If it's confirmed undeliverable, we will eventually receive it back and will make every effort to contact you.

If you receive a DELIVERY COMPLETED notification but your package is missing, contact your local USPS carrier or file a claim directly — they are best positioned to locate it. We'll support the process with any information we have on our end.

UPS INNOVATIONS

Some orders may generate a UPS Innovations notification. This is part of a UPS/USPS integrated system — your package is not delayed. The tracking number provided is actually a USPS number that works in both systems.

Enter your tracking number at the USPS tracking page for the most detail. Note it can take up to 24 hours to appear in the USPS system after label creation.

Learn more about UPS/USPS integration here.

APO (ARMY POST OFFICE) AE / AP

Yes, we ship to Army Post Office addresses. Items follow the same USPS process but may take additional time as they route through military postal systems — expect up to 48 extra hours per APO location as your package moves through the system.

COUNTRY RESTRICTIONS

We've had to limit shipping to certain countries where customs clearance has been consistently unsuccessful and packages are returned. We apologize for the inconvenience — we've tried and it simply hasn't worked out for those destinations.

We can ship to virtually any address in the world, though some products have international restrictions. We do our best to get orders out within 24 hours from our location, but international transit is subject to customs and carrier timelines beyond our control.

STILL HAVE QUESTIONS?

If your tracking hasn't updated in 5+ days or something doesn't look right, contact us here and we'll do our best to help.