FAQs

Got questions? We've got answers. If you don't find what you're looking for here, contact us and we'll get you sorted.

ORDERING

Do I need a PayPal account to check out?

No. You can pay with any major credit or debit card through our secure checkout. PayPal is available as an option but is not required. All transactions are PCI-compliant.

Can I change or cancel my order after placing it?

Orders go into production quickly — sometimes within hours of being placed. If you need to make a change, contact us immediately. We'll do our best, but we cannot guarantee changes once production has started.

Do you offer expedited shipping?

We do not offer expedited shipping. Because most items are custom-produced on demand, production takes 2–10 business days before anything ships. Expedited carrier options don't change production time, so we don't offer them.

SIZING & PRODUCT

How do I know what size to order?

Sizing varies by style. Athletic fit styles run slimmer than standard fit in the same labeled size. We recommend checking our Sizing & Care page before ordering. When in doubt, size up — especially for long sleeves and sweatshirts, which may also shrink slightly if not laundered correctly.

Will my shirt shrink?

100% cotton styles can shrink if washed in hot water or dried on high heat — even if they're labeled preshrunk. To minimize shrinkage, always wash cold and tumble dry on low. See our full care instructions on the Sizing & Care page.

What's the difference between screen print and DTG?

Screen printing uses layered ink pressed through a stencil — great for bold, high-contrast designs. DTG (Direct-to-Garment) printing applies ink directly to the fabric digitally, allowing for more detailed or full-color artwork. Both require cold wash and low heat to maintain print quality. DTG prints should always be washed inside out.

SHIPPING & DELIVERY

How long will my order take?

Here's the typical timeline:

• Production: 2–10 business days (varies by item)
• Shipping label created: after production completes
• Carrier pickup: up to 24–48 hours after label
• In transit: 3–7 business days via USPS

For full details, see our Shipping page.

Why is my package shipping from a different state?

We use print-on-demand vendors located across the US — including TX, FL, and other states. Your order may ship from a location other than our home base in NC depending on which vendor produced your item. This is normal and doesn't affect delivery.

I got a shipping notification but my tracking isn't updating. What's going on?

A shipping notification means your vendor has created a label — not necessarily that the carrier has picked it up yet. It can take up to 24–48 hours for tracking to go live in USPS, FedEx, or UPS systems. If it still hasn't updated after 5 days, reach out to us.

My package shows DELIVERED but I haven't received it. What do I do?

Start by checking around your property and with neighbors. If it's still missing, you'll need to file a claim directly with USPS — as the receiving party, only you can initiate this. Use the USPS Missing Package FAQ to get started. Contact us once you've opened a claim and we'll support with any info we have on our end.

I ordered multiple items — will they all arrive together?

Not necessarily. Items from different vendors ship separately and may arrive at different times with separate tracking numbers. For example, flags typically ship 3–5 days after apparel. You'll receive tracking for each shipment.

How do I ship to an APO address?

Yes, we ship to APO (Army Post Office) addresses via USPS. Follow the standard APO address format at checkout. Allow extra time — military postal routing can add up to 48 hours per location as your package moves through the system.

Do you ship internationally?

We ship to most countries worldwide, though some products have international restrictions. Note that we've had to limit shipping to certain countries where customs clearance has been consistently unsuccessful. If your country isn't available at checkout, that's why.

RETURNS & ISSUES

What if my item arrived damaged or incorrect?

Contact us with your order number and a photo of the issue. We'll make it right.

Can I return or exchange an item that doesn't fit?

Because most items are custom-produced on demand, we're unable to accept returns for sizing issues. We strongly recommend reviewing our Sizing & Care page and reaching out before ordering if you're unsure. If you have a question about fit, ask us first.

What if I entered the wrong shipping address?

Contact us immediately. If the order hasn't shipped, we may be able to correct it. Once shipped, we cannot redirect packages — and orders lost due to incorrect addresses may not be eligible for refunds or replacements.